Cancellation and Refund Policy:
General Cancellation Terms:
- Cancellations must be submitted in writing via email.
- Different services, including safaris, accommodations, and transport, have separate cancellation policies, which will be shared with customers at the time of booking.
- Certain services, such as Forest Rest House bookings and safari permits, have minimal or no refund options.
Hotel & Resort Cancellation Policy:
- 30+ days before arrival: 10% cancellation charge of the total booking amount.
- 15-30 days before arrival: 40% cancellation charge.
- 7-15 days before arrival: 80% cancellation charge.
- Less than 7 days before arrival or No Show: No refund applicable.
- No refunds for unused services, missed meals, transport, or sightseeing due to guest preferences or delays.
Safari Booking Cancellation Policy:
- Once safari permits are booked, no refunds or modifications are allowed as per the Forest Department’s regulations.
- If the Forest Department cancels safaris due to adverse weather, safety concerns, or accessibility issues, no refund will be provided.
- Safari zones cannot be changed after permit issuance.
Refund Process:
Force Majeure: Vijay Tours & Travels shall not be liable for cancellations, delays, or disruptions caused by force majeure events, including but not limited to:
- Natural disasters (floods, earthquakes, pandemics, etc.)
- Labor unrest, riots, terrorist activities, insolvency of service providers
- Government regulations, technical failures, or airline/train cancellations
- Any unforeseen circumstances beyond our control
If aware of potential disruptions, we will endeavor to offer alternatives or process refunds where applicable, subject to third-party service provider policies.
