Effective Date: September 1, 2026 | Last Updated: September 23, 2026
Cancellation and Refund Policy:
General Cancellation Terms:
- Cancellations must be submitted in writing via email.
- Certain services, such as Forest Rest House bookings and safari permits, have minimal or no refund options.
Hotel & Resort Cancellation Policy:
- 30+ days before arrival: 10% cancellation charge of the total booking amount.
- 15-30 days before arrival: 40% cancellation charge.
- 7-15 days before arrival: 80% cancellation charge.
- Less than 7 days before arrival or No Show: No refund applicable.
- No refunds for unused services, missed meals, transport, or sightseeing due to guest preferences or delays.
Safari Booking Cancellation Policy:
- Once safari permits are booked, no refunds or modifications are allowed as per the Forest Department’s regulations.
- If a safari permit or entry is cancelled directly by the Uttarakhand Forest Department due to weather conditions, safety concerns, administrative reasons, or park closures, refunds and administrative charges will strictly follow the official statutory rules and refund terms of the Forest Department.
- Safari zones cannot be changed after permit issuance.
Refund Process:
- Refunds will be processed using the original mode of payment.
- Approved refunds are processed within 7 to 10 working days to reflect in the customer’s account once initiated.
- For refund inquiries, contact our support team at sales@jimcorbettbookings.com or call + 91 9814701010(Monday–Saturday, 09:00 AM–7:00 PM, Sunday – 10AM to 1 PM).
Force Majeure: Vijay Tours & Travels shall not be liable for cancellations, delays, or disruptions caused by force majeure events, including but not limited to:
- Natural disasters (floods, earthquakes, pandemics, etc.)
- Labor unrest, riots, terrorist activities, insolvency of service providers
- Government regulations, technical failures, or airline/train cancellations
- Any unforeseen circumstances beyond our control
If aware of potential disruptions, we will endeavor to offer alternatives or process refunds where applicable, subject to third-party service provider policies.
Private Road Transport & Transfer Cancellation
1. Cancellation & Refund Slabs:
• 7 or more days prior to scheduled pickup: 90% refund of the dedicated transport fee (10% administrative/vendor retention fee).
• 3 to 6 days prior to scheduled pickup: 50% refund of the dedicated transport fee.
• Less than 72 hours (3 days) prior to pickup or No-Show: 0% refund (vehicle allocation, toll bookings, and driver positioning are fully committed).
2. Rescheduling Policy:
• Date change requests made at least 72 hours prior to journey time will be accommodated free of charge, subject to vehicle availability.
• Rescheduling requests made within 72 hours of pickup incur a flat re-assignment fee of Rs. 1,500.
3. Standalone vs. Bundled Deductions:
When cancelling a full package with transfers, the transport refund is calculated using the slabs above, completely separate from the non-refundable forest safari permit fees and resort retention slabs.
